SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, nuostabus typewriter dydį IMTI dydesni
Very nice, just like in the picture
bien
All ok!
Super soft and pretty
מהמממםםםםםם quality really invited for kid height 74 ''for M weight 8.5 kg size 12 + and has handled large perfect for still monthly
thanks
Very beautiful, very sweet, arrived in time. The size is the right one. It conforms to the image
Perfect! Quality, sewing, everything is on top. The size corresponds to the description. Recommend! Thank you and store!
Super very soft super good quality I'm not disappointed
Pajamas nice feel, soft. Very pretty. Kupiona gift Star! Shipping in 18 days to Poland. Thank you
Delivery is fast, the daughter's height 80 ordered 100 cm, the size perfectly approached. Quality is good, I really liked it! I will still order)
top
Lux.
very soft and cute
good!!
Goods satisfied
Very good quality, the size corresponds. Very happy with the purchase
absolutely adorable. It looks reall warm
Great, very nice, like in the pictures, and very soft. The sizes give them to confusion as in the description it says that 3-6 months is 70cm but when choosing model and size comes out separate size 3 months and 6 months, which is the same. I have taken 2 different models and different sizes (one 3 months and another 6 months) and they're the same size, because of the confusion I explain. Besides, I think 6 months is fair. Equally happy with the purchase as the description does not cheat, they're nice and it took 15 exact days to arrive.
So fast delivery.Soft and beautiful!
Very nice, it is equal to the article and I arrive relatively fast to chile
Small size
perfect ! don't hesitate really high quality. 14 days shipping! thank you!
absolutely perfect!! the fabric is great quality, more than we expected. thabk you ❤