SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great jacket! On growth bought a child of 5 years, for spring and autumn enough
Good beautiful jacket. My daughters liked it. Took on the growth. As a gift put a rubber band for hair. The parcel was tracked, came on time. Seller recommend.
Very good quality
Good
Great jacket! Quality is super.
Ordered 2 T (80-90), came size 100. The store may have gone down. The jacket is huge. Quality is good. A little thread hanging, but it's fix
Thank you! The jacket is good, for lush girls. The length of the sleeve seemed to me too small.
This is a such a nice spring jacket. I am glad I bought it and I highly recommend it. I have got size 4t for my 2.5yo, there's some place to grow what I have planned. Very cute and quality made
Size well, just like in the picture. I arrive in 15 days. Thanks for the store detail!
Delivery is fast, the quality of the goods is good!
Good quality
The goods went to Kazakhstan, Almaty very long .... According to me, I received information that the parcel came, but about 1,5 months there was no parcel on the mail .... I wanted a daughter for the autumn early приобremti, but already it makes no sense from this jacket, I think it will be already small in the spring! At the seams stick out threads, from the zipper stick out threads .... In general, I'm shot by delivery! It turns out you need to order for half a year in advance, so that the purchase was actual ....
It came in less than 3 weeks. Quality is prity good. For my 5 years old daughter the size 130 a little big,she about 110 hight, but with some warm clothes like sweater, and it will be fine
Good quality
It looks just like in the picture. Very good material, I have already washed and ironed it, and it is perfect. Daughter likes it very much. I highly recomend it.
I liked the jacket. Sewn neatly. Thin, for a warm spring
Very good
Very good workmanship size 4T fit for baby 90 cm
QUİCKLY DELİVERY, NİCE QUALITY
This beautiful, the fabric looks good quality. Pedi 7 year old girl and is size 130 looks wide. I thought it would be more abridged, but it's to settle for a garment underneath in case it's too cold, nothing that can't be fixed with a sweater. The color is beautiful very lived as the picture. Seams and finishes look good. Plus it came super fast to mexico less than 3 weeks Widely recommended
Great windbreaker! I ordered a larger size to fit for the next summer, so it turned out-the windbreaker is somewhere in size larger than the daughter now wears. Sewn neatly, the fabric is pleasant to the touch.
The quality is very good Size 4 bit big
nice really cute
Well oooochen thin
All OK.