SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just received today after waiting 3 months. Dress is ok
Beautiful, I bought the size 6 months for a 3 month old baby and it looks good on you. Delivery time was fast.
Very good and Fits very well. Material is soft and good for Baby. But shipping takes very long to Indonesia.
Beautiful but slightly different measurement of the skirt from the skirt .. الكنزه bigger
Very beautiful and raw sweet but small size, size of 1 2 months small JA my daughter is 8 months old.
Beautiful good product not inclued straight according to order take shipping about you month
Very good set, nice corduroy, the shirt is not 100% cotton, but also nice to the body. Took the girl for 11 months, there is a stock of growth. Delivery about 3 weeks, track tracked-was a big package with other goods.
Thank you very much In Kazakhstan has come for a month
Sarafan cool, I recommend! The fabric is soft, pleasant. The store did well, quickly sent the goods, after three weeks came Sarafan. Took on the action for 510 rubles
Very cute Kit, fast delivery. Fabric inner. Sweaters are more like synthetics, the top dress is a dense non-woven fabric
Beautiful dress, all as described.
Good quality, I am happy with purchase. Thanks!
A lot of loose stitching as from the photos. Some won’t affect use like the decorations others like the collar stitching can catch on other laundry. Bottom of the dress is unlined.
jolie
Everything is super!!! Very beautiful!!!
pretty dress. material is cotton so creases and crumples. took almost 2 months to arrive.
Very good quality and Divine
Thanks a lot for very quickly order. 13 day to Spain
This was the package which I was looking forward the most. The dresses are really cute, good quality, as described. Not a single thread stitching out. Veeeery beautiful.
Good surprise! Just like the picture. The fabrics have good quality and good finishes inside. Correct size for 12 months! Very fast.
Blouses of different colors, in the description there is no information
Very beautiful kit! Delicate color. As in the photo, sewn well. Delivery is fast, days 10 to Moscow. I recommend the store, I bought many things from him already
Немного тускловат)
We're 4,5 months old. Ordered for 6 months. while bolshevato, I think for 6 months just right. Good, corresponds to the description, the quality is good, I recommend the store, I will order more. And it came quickly in two weeks. Thank you very much!
Very nice dress, nice material.