SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good. I brought the courier home in three days to the Moscow region. I thought it would be mail. The little thing is nice. Recommend
Very nice ane very good quality!!! Delivery very fast
GOOD QUALITY.
товар получил очень быстро, доставка на дом. выглядит хорошо. качество как в описании. единственный минус - достаточно не удобен в установке. приходится как то регулировать ножки так, что бы он начал адекватно закрываться и легко открывался при этом. это минус. в остальном всё прекрасно. пол часа делов, все сделал, работает четко, держится тоже прекрасно. рекомендую продавца.
Came in 3 days The child is an active boy for 2 years, I was worried that he or she would travel or guess how to open, because all we do is he repeats and he gets everything, but the lock on the gate is thoughtful, we did not immediately guess how to open, the child did not understand, repeat, could not, which is very happy, You need to press the button on top and bottom and lift the gate, stuffed, to open. The quality is excellent, the metal is strong, the heavy construction, the split with good silicone pads, do not spoil the wall, we installed in the doorway, it's a fake box, inside the void, nothing went away, even though I 've been up to something else, one piece bent wide placket extreme with lock with right, don't worry, You need to pull it back, and twist the race, it's better to do it alone, gives just the tensioning of the entire design, maybe it was planned.
Recommended store good after-sales treatment and very fast shipping
Recommended the store, good after-sales treatment and quality product.
The product corresponds to the description. However, the installation instruction was only in Chinese-I had to act "the method of the rear". Translation of instructions to Russian or English would not prevent.
At first the door came, as it seemed visually slightly deformed. I opened a dispute by mistake. But as it turned out, I was wrong when you tighten the bolts-everything gets its shape. Don't make a mistake like me. First try to install, then if that goes wrong talk to the store. As a result, I have a beautiful door. And I'm ashamed that I ran into the seller for nothing. The door is great. Sits firmly, the tank will not shift) I will order more!
клевые качественые ворота. супер спасибо.
Very good quality goods. The design is durable, metal. Delivered in a week by courier to the house. Thank you!
Product as described. easy install.
Excellent i like it
D. N. Novgorod order reached in 5 days, the store sent in a day after payment. Delivered by courier to the door. Well packed, instruction in English, but without it everything is clear. Installation is easy, managed by one fast. We have an opening of 73 cm, the gate did not fit with all the spacers, removed two on one side and everything is fine, the gate is strong, the child can not open them.
Very decent store, good quality gate, but did not fit the size, wrote to the seller, it approved free refund via Russia post, sent special code, sent, through time received money, Seller recommend!