SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
noticed no flaws. it's perfect!
супер!
товар хорошего качества. пришло быстро!
product is just excellent, spacious and very comfy!
Delivery in 4 days from Moscow to Voronezh. The mat is very good. Everything works, no smell. The colors are bright in the piano many modes. Seller recommend!!!
Коврик для детей до 3 месяцев,пианино крутое,много мелодий,дочке понравилось,погремушки неплохие.
В целом игрушка понравилась, мы уже с 1,5 месяца играем и заинтересованы. Были потёртости на пластике, в споре компенсировали часть суммы. Пришло быстро дня за 4 в Набережные Челны курьером
Product excellent as שמתואר
Коврик пришёл очень быстро. В Самару менее 10 дней. Качество хорошее, все работает. Единственное сам коврик тонковат.
Thank you. delivery Fast. interesting color mat bright. batteries must be bought for the piano. 3 PCs lot
классная штучка, думаю ребёнку понравится. все работает . привёз курьер на дом. шло 9 дней.
I love it just like picture
The mat is slightly flimsy, but bright and was well packed. Delivery fast, in the Lipetsk region came in 1,5 weeks. Very pleased with the presence of volume control. Toys on the arc can be changed. Seller advise
Delivered quite quickly. Not yet checked. good quality goods.
Brought the courier to the door. 10-15 days delivery. Without batteries (but it's natural). Packed normally, everything is whole.
The goods came quickly somewhere in a week, delivered by courier home, for this well done, about the mat I will try to describe as correctly as possible, the bezel is soft and bends from the weight of 6 kg of the child, the mat is thin hard, the mirror is not a mirror and a matte plastmask, the piano plays as expected burning with multi-colored colors, Plastic of the very design is patiently flimsy for children up to a year I think will come down, in general, this money is worth, most importantly, children play and satisfied with the rest is not important
Delivery 10 days from Moscow IML. The courier brought it home. The mat is good, the child is 4 months old, immediately caught up in toys. Assembly is easy. In general, I recommend.
Very surprised with the product. It's more than I expected for the price you have. Don't take it apart and my peque enjoys it!
Perfect! Everything was fine
very satisfied with the purchase! excellent goods!
Came the mat quickly the drawback is that the store did not report the leg and toys do not recommend
Order came fast-11.11-18.11. The courier brought straight home. The mat checked, everything works. For the piano you need 3 AA batteries (not included). The mat is beautiful bright. I took it for a gift.
Good mat, I recommend! Bright, the music is pleasant, the child likes.
Came quickly, but a rug with black spots. In the rest of the product is satisfied
Ordered 11.11. I got 20.11 I think that very quickly. Everything corresponds to the photo, the mat itself is small, the rattles are bright, there is a mirror, the piano glows with different colors and plays several melodies. I think that for babies a very good developing mat.