SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Though I've only had this product for 2 days a couple of weeks I'm quite happy with it. This was a beneficial gain. I purchased it for my my friend's b-day. We were both affected with the quality of theproduct. The purchase actually came soon and I was quite contented. way overtook my wishes. I would really recommend this good. fancy it so much I am already planning to buy more.
Trop bonne petite voiture RC Très bien pour débuter, assez solide et facile à conduire. On peut régler la vitesse pour les enfants A noter, que la batterie fournie tient 15mns max Prévoir une autre de 3000 ou 4500mha
Actually that's a good price for . Bought without hesitation
That was quick delivery. Car looks fine.
Delivery in 3 days. Car toy whole and healthy. Śmiga beautifully RECOMMENDED!!!
This was a really beneficial purchase. Thanks to the webstore owner!
Excellent! The child was satisfied with the delivery quickly. The courier brought in 6 days. Everything is intact
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
car is really good and fast :) but I recomended buy stronger batterys 'cos with this battery you can drive only 15 minutes ... so that is only this one disadvantage ... howeover have battery low capacity it's very good :) I ordered also second one for my brother but 10428 :) wltoys has very good quality :) and big advantage is that you can find every parts on aliexpres too
received the car in 6 days. Only the gear mesh of the front differential is a little tight but will wear in. driving is very good despite the oil-less shocks. very sharp cornering and good control drifting on alippery surface. fine quality for the money. With continuous full speed driving, 10-15min driving time. happy with the car, let's see how durable it is.
For my budget is a great buy. thanks to the seller!
En 5 dias el coche estaba en España. El envío fue rapidísimo. El coche corresponde con la descripción. Tiene buenos acabados y funciona bien. El embalaje estaba un poco roto y abierto. Recomiendo el producto y el vendedor; así como comprar baterías de repuesto.
cool
Model arrived after 3 days. All OK. Recommend!!!
Good store, shipped the order before the exact time order and very good product I haven't proved it much yet but it is good Entertainment also with many options to improve it
They send a used and broken one. I friendly askes What to do about this. They Said they will refund. But i still recieved nothing
Машина кайф, младший от счастья кипятком брызгал. Это уже вторая такая машина , у старшего такая же.
i am very happy for the product. very fast delivery,
Goods Top arrived. No problems. Just a pity that store No Pay Pal accepted. Otherwise real all super.
Perfect quality for reasonable price! Good deal! Thank you store!
Very cool product. 10 out 10!!
I received the order in a week and I couldn't be more satisfied! It occurred definitely solid. I had never spotted something like this in the past. I'm so fortunate I saw it though, because it is marvelous! Now this is most likely my best-loved item and major miracle that I have had from ordering in the web. If I could degree this item higher than 5 stars, I would. I'm convinced I'll continue to admire it.
Received quickly car according to the description it works very well not disappointed with my purchase
el coche va de maravilla, la entrega con este vendedor súper rápida menos de 2 semanas, lo único es la compañia encargada del envió en España me sirvió el paquete roto, no puse queja porque el coche funciona perfectamente
Thank you a lot! Absolutely 5 stars!!!