SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i love the car, surprisingly it arrived in 2 days only, found out it was sent from Germany not from Czech republic as written, amazing! The car is strong and very fast, i dont think though that it reaches 50kmh but it is much faster than other cars onbthe market. Downside is its battery, did not last 15 mins, buy 2 extra batteries to enjoy it to the max :)
reviews confirm it's a great item sold in a reputable store
Delivery really fast!!! thanks!!!
If you're looking where to buy online, you'll find no place better than this store. thanks to the seller!
great service, top quality of
Perfect! Everything was fine
Packing is good, delivery is fast. Cars are super, I recommend to everyone.
Received quickly the store takes time to answer questions.
great service, top quality of
I'm impressed with the shipping.. The car is also very good
I looked through all the reviews before ordering, so I'm extremely happy with the purchase
matches description. Made of fine material. Price is not bad.
Thank you a lot! Absolutely 5 stars!!!
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
Though I've only had this product for 2 days a couple of weeks I'm quite happy with it. This was a beneficial gain. I purchased it for my my friend's b-day. We were both affected with the quality of theproduct. The purchase actually came soon and I was quite contented. way overtook my wishes. I would really recommend this good. fancy it so much I am already planning to buy more.
Trop bonne petite voiture RC Très bien pour débuter, assez solide et facile à conduire. On peut régler la vitesse pour les enfants A noter, que la batterie fournie tient 15mns max Prévoir une autre de 3000 ou 4500mha
Actually that's a good price for . Bought without hesitation
That was quick delivery. Car looks fine.
Delivery in 3 days. Car toy whole and healthy. Śmiga beautifully RECOMMENDED!!!
This was a really beneficial purchase. Thanks to the webstore owner!
Excellent! The child was satisfied with the delivery quickly. The courier brought in 6 days. Everything is intact
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
car is really good and fast :) but I recomended buy stronger batterys 'cos with this battery you can drive only 15 minutes ... so that is only this one disadvantage ... howeover have battery low capacity it's very good :) I ordered also second one for my brother but 10428 :) wltoys has very good quality :) and big advantage is that you can find every parts on aliexpres too
received the car in 6 days. Only the gear mesh of the front differential is a little tight but will wear in. driving is very good despite the oil-less shocks. very sharp cornering and good control drifting on alippery surface. fine quality for the money. With continuous full speed driving, 10-15min driving time. happy with the car, let's see how durable it is.
For my budget is a great buy. thanks to the seller!