SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I took a set without a box. Everything is packed well-in the navel. The details are good, bright, made of wood. Cards are tight. The whole set lies in a bag. Also the store put additional stickers-a pleasant little thing. Seller recommend.
maravilloso!
Excellent mosaic of dense hard cardboard, the cat looks like a tree. No smell. There are bags and schemes. My daughter really liked 4 years. She collects not only from pictures, but also comes up with her heroes, shows imagination.
The parcel came to Samara for a week. All parts are whole, there is a rag bag for storage. The details are bright, wooden, do not smell, smooth-without serrated. Cards with pictures have 3 degrees of complexity. The child of 5 years really liked this set, folds everything himself in the picture, invented new... The child is also trying to fold for 2 years. We are happy with the purchase. Bought just such a set (without a magnetic board), so that both children can play with it at the same time.
Good material, wood Pang and with good finish, order made 09/10 reached 19/11
Very cute! As described
It came in a bag, the toy is pleasant to the touch, odorless
Very good game, the details are large dense quality, without burrs, odorless, painted, in a bag. My daughter 2 years old, immediately began to collect simple pictures. We really liked it, thanks to the store
As the picture. IN 20 days to Poland courier to home.
Large mosaic details, similar to wood, 20 pictures, pouch for details. Minus: not all parts are evenly painted. But I liked the product, I recommend. The store put the stickers as a gift.
Cool thing, but for playing alone
The game came in time, the quality is good (two vigurki glued and after the separation left a trail, but not critical, the paint did not tear). Wooden parts are well painted and processed. The game came in a bag from spandbond. I'm happy.
Très bien
The child liked
Ordered 14.10.2020, the goods came 07.11.2020, all as in the description, did not communicate with the store, the game is happy, recommend :)
Shipment came very. Super quality!
I liked the game very much. Shipping fast.
Children really liked it, in the set of pictures to collect and the figures themselves, figures made of wood, I thought that they were made of soft material Tipo foam, but so even better, very satisfied))) with the store did not communicate, delivery is fast, only 11 days!
Super produi
Thank you for the good item. Thanks and for the extra stickers!
All is well, the child is happy
I think it's great. It's an article worth it. I have not contacted the store but they have met the deadlines.
Quality is good
Not very interesting
Labai smagus, geras, spalvos aiškios, ryškios