SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s perfect! My Grandson will absolutely love this when he gets it on Christmas Day. Very well packaged, slight dent in box but the contents are all in good condition! Thank you to the store for putting extra bubble wrap on the box.
The plane is good.
It came pretty fast not open it because it's a gift from Kings came pretty well protected. And the box comes perfect
Not very durable for children.
The box came scashed. Of transport. The article is fine inside. Good luck
Thanks very nice good quality toy and size thanks
I expected him to be a little bigger. 2 cars included. Inertial
I liked it very much, just need to put on batteries to see if it works well. Until Christmas nothing will be known. They gave me some gift Santa stickers, nice detail.
It's perfect. I'm looking forward to giving it to my son, I think he's going to hallucinate. Exactly the picture. Excellent quality. I'm going to order two more to give away this Christmas. Thank you so much!
Everything came unharmed. A good toy, but the box broke
Toy Super, very well packaged, fast shipping.
Great toy. Quality and no smell of plastic at all.
Product arrived a week after order. Too bad the voices are in Chinese
It's a pass, I love it.
Arrived in 20 days
I expected it a little better.
The good product, same as the description and arrive before time
Very nice toy
good!
It's come right and early. The box a little chafada but no problem, all right inside. The language of voices is Chinese. I haven't put the wings on it yet, which are supposed to have lights, because it's to give away and how they go under pressure then they can't be disassembled.
Very satisfied, great product
Tiny cars. Fits to 1.5 year old
All Super
Prishöl in working order. Schöl's been a little over a month. Quality is average. Took for 1450, but the price is clearly overstated.
Good plane, everything works, sound and lighting on the wings. Need 3 AA batteries. The photo seemed more, well, it will come down. Very light, for a small child will do