SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No subscrii works well
The image quality is correct but without more
Store A++++
Smaller module than expected
Discounted or not, is a lovely purchase. Totally as described, 100% true to the picture
It came well and works well! It has night vision, very good microphone and intercom. It has motion sensor and sondo that can be activated and deactivated. It's not Wireless, it must be connected to work, and under the same wifi network on the cell phone. To record, the application must be open on the cell phone, it cannot be blocked.
New is amazing! I'm so glad I managed to get it one of the first
Superbe caméra ! Envoyee rapidement.
really nice can't wait for baby to come so I can use it on her
the condition of is perfect
Amazing product.. arrived very fast... Thanks!
Fast and perfect!
The application translated into all languages is very intuitive. The night vision is excellent as well as audio quality in both reception and broadcast. Photo Mode and room temperature taking is a big plus. I was also surprised to see that we can insert an SD card to remotely play the music of our choice. I would add that the store for 2 euro more will be able to offer an optional 16Go SD card. Small downside, it is equipped with motion sensor but baby moves a lot at night, so many unnecessary alert, it would take an audio alert in case of baby crying.
very satisfied with the purchase! excellent goods!
I had no idea where can I buy until I stumbled upon this store. Great job!
package arrived pretty fast and in good condition. Thank you very much!
Fast shipping. Is our second device. Device is very good for the price however goes the temperature display after a couple days broken.
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
Perfect
Vandaag ontvangen. Voldoet aan verwachting
Good quality, excellent and fast
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
All right, the only negative thing is that she has to stay connected all the time to work. Otherwise Perfect
Complies with the description. Well done app all works very good image quality I highly recommend
very good! Thank you!