SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The package came fast enough! Bought for a gift!
Super tent, as in the photo.
Домик пришел в Пермь за неделю,на дом. Всё супер,заказываю не первый раз
Everything is just fine... thanks
I like this product! Shipping is very fast! Quality super!
The house itself is very beautiful only delivery took two months, the store two weeks did not send the order, maybe it's because of the virus.
Nice house. The daughter is delighted. Delivery to Dagestan about 2 weeks.
Very fast delivery at home, literally 3-4 days. And this is, and this is, and are, and are, and and are, and are, and are, and are, and this is, and this is, and it is an example of the problem of the problem, and it is, it is, and it is, and it is, and it is, and it is, that it is, and it is, and it is, and it is, and it is, and it is, and it is, and and
perfectly made, no reason to worry
Good quality ! Looks amazing!
The house is just super, the child is just delighted. Delivery 3 days to St. Petersburg
Free shipping is everything. I'm glad I didn't have to pay extra. Thanks to the store for this !
Delivery fast, by courier to the house. Tent big, baby happy
Not yet. But by sight it's beauty. All the whole. Delivery of the Hopper fast. Thank you
safely packaged , respect to the store
I appreciate this store, I can always find cool fan stuff there!
Great polatka! Quality at altitude)
thank you is awesome
Sent from Russia during the day, in 3 days the parcel came. Quickly. thank you! Externally-exactly as in the photo! And in fact-one-time thing... Once the child in it will play and can be thrown out, or put together and pray... children with him not to let play. Fabric-almost a package, the seams do not hold, while I collected-everything broke, it looks like a washed used, it is necessary to sew .... Sticks for a frame of super thin light plastic, which barely stood the assembly.... For the street mark and flimsy thing. For 2115,50 rubles. I could have taken the baby all summer to the playroom... not buy this house of toilet paper... disappointed.
Took but always came. Great item recommend store. Thank you
Tent cool, big, delivery to Hmao 2 weeks, going fast
It's great that the store offers such a low cost for . Thanks!
To Moscow, delivery from Russia by courier to the door is very fast, literally for 5-7 days. The quality of the tent, and this is the tent)) is quite good. The sticks are pretty strong. The son has been shaking it for the third day until he's broken. The daughter does not sit out)) the only thing that is all Mint, how to iron it. I tried the steamer is not very good. But also so norms. Sewn is not bad, but in places the threads stick out. I did not communicate with the store.
really impressed with the quality
Delivery 6 days to Krasnodar Territory, super! All whole and no smell!!! Thank you store!!!