SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fastest delivery. To Ulyanovsk days 10. the quality is super, almost the whole room.
Everything perfect and fast
Fast delivery, which is very happy. Description corresponds
matches the product description in full
Great mat!! Delivery fast!!!
Very good mat. Only drove long
Very beautiful bright, but with a defect I think damaged in the mail.
Came in 2 weeks
The goods in Kazan came in 5 days, I will not say about the quality, I bought it for a gift
Corresponds to the description, a good mat. Does not stink, colorful
The product corresponds to the description. Delivered quickly.
The mat is just excellent, I recommend it to everyone
The child liked the mat, the bright beautiful big, I'm not very much, I expected it to be denser, that will keep the shape. In fact, this is not a mat, but as if the foam glue, very prickly, the edges rise, the MAT went for a long time, more than two months, delivery by express courier.
Good quality and fast delivery
A good mat, odorless, as written in the description is two-sided! Tight! Received in 8 days! Recommend!
Cool mat, warm, waterproof)) and delivered in a week) super, I recommend, I myself take the second such
Looks very nice and good stitched.
Good quality, fast delivery, recommend!
Buying in this store was a decision of the month :)
I'm really satisfied with the decision to buy online from this store. Thanks to the seller!
Very cool product. 10 out 10!!
Ordered on August 2 came on September 15. The mat is good, bright, does not smell
Very long! Ordered 20.05 received only 16.09. On quality I will add later
Healthy carpet, thickness about 5-7mm, bright not smelly, but wet for some reason and in the case, you can wear it for walks. Delivery from August 29 to November 16 to the house company mist
ok