SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool
Good mat, came in a special case-bag, the packing is whole, on two sides a bright picture, at the seams of the thread, in the photo you can see. No smell. Delivered to the apartment. Before Khabarovsk came in 3 weeks.
it's always cool to get a new without any additional expenses. thanks for the free shipping!
Thank you for fast shipment and delivery! I really recommend this and store~
The goods came very quickly, everything corresponds to the description. Until the rug was used by the daughter for only two months. But it is very bright and beautiful, I hope we will soon reach it. The only thing confuses that he is not smooth, most likely a small child only in clothes can crawling on it.
My little chip was delighted... Great thank you
The mat corresponds to the description. Delivery is long, 2,5 Month. (probably because of the pandemic) store recommend.
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
Nice mat. I liked the baby.
thanks to the store! the quality of is great!
Excellent mat for kids who learn to creep. I'm buying a second one for a younger daughter. The older twins were enough for a year. TC was often washed, began to peel off a little, the children were all picking out.
There were strong creases from creases
I take already 3 carpet for 2 years, delivery from Moscow to Moscow in 5 days by mail, everything is fine!
nice :-)
The mat is beautiful and bright)))
Very well made !
Excellent quality, fast delivery, I recommend.
The order came quickly. The mat was a bag. The pictures are clear. The sea picture is not very bright, unlike the reverse. The seams are stitched smoothly. No smell.
just perfect!! it's worth all the money I paid.
Super Bonita!
The mat is good, soft, well packed, there is no smell, bright and large. Recommend.
Fastest delivery. To Ulyanovsk days 10. the quality is super, almost the whole room.
Everything perfect and fast
Fast delivery, which is very happy. Description corresponds
matches the product description in full