We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Excellent sneakers! The product corresponds to the description.
Très belles chaussures, correspondent à la photo
Sizes are a little small but they're fine
Comfortable and solid. Thank you
Appearance corresponds to the description and photo. Sneakers weigh 685 grams. The insole has a hidden wedge. The height of the wedge along with the sole is about 4-5 cm. In my Russian 37 and foot length 23,5 cm bought 38 size small. The length of the insole is exactly 23,5 cm. The thumb rests on a solid rubber toe. Apparently it was necessary to order 39 size. But, I was afraid to order 2 sizes larger than usual. Perhaps these sneakers are more suitable for a narrow leg. For wide leg should choose 2 size bigger than usual, because the rubber toe does not allow to stretch the sneakers in the bow. Without fitting, it is difficult to decide on the fullness of the leg. The star was removed for a not quite correct size table. It's a pity that the sneakers turned out to be small to me, because externally they are very cute!
Thank you, just as in the description, my daughter is delighted, came a little late, I recommend the store.
Perfect
Quality leaves much to be desired. Broke after two walks.
muy guapas
Хорошие, размер 37 подошёл на русский 36(23см)
very beautiful shoes, very comfortable, good quality and very fast delivery, thank you very much...
Beautiful, durable material. Sole slightly hard but comfortable
Thank you very much, shipping fast, packed well, tracked. The quality is good without smell, completely true. The size corresponds to 25 cm. Shop and goods recommend to everyone good luck!!!