SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store 4 Parents (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store4parents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good one
litle bit small, but look fine!
Externally as in the description. In fact, it is strongly blown. Not for Russian winter. For this quality is expensive.
Hat of good quality, came for about a month. But I ordered a pink one, and the orange one came, now I will have to buy other mittens for it.
Good cute hat-helmet. Suitable for late autumn and warm winter. Soft, inside fleece lining. Shipping is pretty fast. Recommend
Satisfaite
ok
Child 2,10, head circumference 49 cm. She sat down well. There is a hat with the same lining and in it the head sweats strongly, there is something on the resemblance of a plush, I thought there would be another material inside, and this one does not breathe. When dressing the floor, the lining slides on the face and you have to make extra movements to correct, my real score is 4 stars, although there is no 3 T. to. There's a hole. In the review, I did not shoot the stars, in principle, the hat is cute, someone may not pay attention to these nuances.
Delivery fast, quality good
Good quality, but for toddler something gross
Very soft and gentle material inside, good product, thanks :)
A good hat for children 6 of the ikraz good
The hat is good. Small likes to turn his head, because of this visor falls on the nose) sewn behind the loop-it became great. Delivery: from payment of the order to receipt for post-19 days (to Moscow).
Super! For 5 years is too big.
The quality is excellent-after washing the form did not lose. I was pleasantly surprised.
Very warm
Fast shipment. Good quality
Very beautiful hat. Very soft and warm. My kid loved it. Thank you.
Lovely warm hat
The hat is just super! For 4-5 years, the village is excellent and free. Delivery is a week to France! The order is very satisfied!
perfectly ok
Really beautiful, my baby has five years and is perfect
Super
super warm and fit perfectly for my 3 year daughter
Very good am very nice. IT îs ok for my 4th year boy